Cannot locate entity

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Problem reference: 17101823-P6DX1QNN

Atacama platform activity:
LevelCategoryMessage
INFOcore >>>17101823-P6DX1QNN Invoking flow: authentication_response
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Requesting re-load of metadata: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Couldn't get read lock on cache file
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Refreshed metadata has still expired. Relying on outdated version.
WARNsaml Falied to get metadata retrying
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Requesting re-load of metadata: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Couldn't get read lock on cache file
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Refreshed metadata has still expired. Relying on outdated version.
WARNsaml Falied to get metadata retrying
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Requesting re-load of metadata: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Couldn't get read lock on cache file
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Refreshed metadata has still expired. Relying on outdated version.
WARNsaml Falied to get metadata retrying
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
INFOsaml Requesting re-load of metadata: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Couldn't get read lock on cache file
INFOsaml Default re-cache threshold for metadata exceeded: http://metadata.ukfederation.org.uk/ukfederation-metadata.xml
WARNsaml Refreshed metadata has still expired. Relying on outdated version.
ERRORsaml Max re-tries exceeded. Metdata from http://metadata.ukfederation.org.uk/ukfederation-metadata.xml not loaded.
ERRORsaml Unable to locate issuer in metadata: https://shib.ingramdigital.com/shibboleth
WARNcore Action failed for provider 'SAML:receiveAuthNRequest' in 'authentication_response' flow. Returned status was: NoEntity
WARNcore Data-source 'Apache:request' failed to return any data for parameter 'OA_USER' with match: user
WARNsaml No available response
WARNsaml No available assertion consumer service URL
WARNcore Data-source 'Apache:request' failed to return any data for parameter 'prepend' with match: user
INFOcore <<<17101823-P6DX1QNN End flow: authentication_response